Refund policy

General Information

While it's impossible to create a policy that covers every possible scenario, there are humans on the other side of the support queue, and we strive to provide the best help we can. If you have any questions not covered in the policy documentation below, please contact us – while we're a small team, we answer support emails throughout the week and will reply as soon as we're able! :)

To make sure that we handle every refund, return, or exchange with reasonable fairness, we cannot accept a return or exchange in certain situations, including:

  • Past habitual abuse of our Refunds, Returns, and Exchange Policy
  • Products purchased from third party or private sellers; there must be a record of the order in the MCDM Shop

Refunds

If you need a full or partial refund for your shop order, please contact us so we can review your request and see what you're eligible to receive.

Returns & Exchanges

If you need to return your order or any of the products within it for a refund or exchange, please contact us first so we can alert the fulfillment team to expect your package and how to proceed with processing it. If you don't first contact us, we can't guarantee that you'll receive a replacement or be properly refunded.

If you purchased a PDF of one of our books and would like to pay the difference (plus shipping and any applicable taxes), please also contact us and we'd be happy to help you with that.

Cancelling an Order

Once an order has shipped (usually 24-48 hours after it's been placed), we don't have the ability to cancel an order. If you haven't received a shipping notification yet and you'd like to cancel it, please contact us with the following information so we can process your request:

  1. First and Last Name
  2. Email used to place the order (if different from the one you're contacting us with)
  3. Order Number
  4. Explanation for request